Privacy Policy

1. Introduction

At AOC PILATES, we believe trust is an important part of every relationship—whether you are browsing our website, contacting our team, or learning more about our offerings. This Privacy Policy explains how we may collect, use, disclose, and protect personal information in connection with our website, communications, and services offered to users around the world.

We aim to keep this policy clear, practical, and easy to understand. Our goal is to help you feel informed about how your information is handled when you engage with our brand.

2. Information We Collect

We may collect information that helps us provide a smooth, thoughtful, and responsive experience. Depending on how you interact with us, this may include:

• Information you provide directly: such as your name, email address, phone number, company name, billing details, booking information, inquiry content, or any other information you choose to share through forms, registrations, subscriptions, purchases, or support requests.
• Service and transaction information: such as records relating to purchases, bookings, appointments, memberships, service requests, payment status, and customer support history.
• Device and website usage information: such as your IP address, browser type, device type, operating system, pages visited, session activity, referral sources, and general interaction with our website.
• Communication preferences: such as whether you would like to receive newsletters, updates, wellness-related content, promotions, or other brand communications.
• Information from third parties: when permitted, we may receive information from service providers such as analytics platforms, payment providers, booking systems, advertising tools, or social media partners.

We aim to collect only the information that is reasonably relevant to running our website, supporting our users, and delivering our services.

3. How We Use Information

We may use your information to support and improve your experience with AOC PILATES, including to:

• Provide and manage our website, programs, products, and services;
• Respond to inquiries, bookings, appointments, purchases, and customer support requests;
• Send confirmations, service updates, and important administrative messages;
• Share newsletters, promotional communications, or brand updates where permitted;
• Personalize content, offerings, and user experience;
• Understand how visitors use our website and improve performance and usability;
• Maintain safety, detect misuse, and help protect our systems and users;
• Comply with legal, financial, regulatory, or operational obligations;
• Support legitimate business needs related to planning, reporting, and service development.

4. Cookies and Similar Technologies

Like many modern websites, we may use cookies and similar technologies to help our website function properly, remember preferences, understand visitor behavior, and improve the overall online experience.

These technologies may be used to:

• Remember your preferences and settings;
• Measure website traffic and engagement;
• Improve site functionality and performance;
• Support analytics and, where applicable, marketing activity;
• Enhance security and help prevent abuse.

You can usually manage cookies through your browser settings. Depending on your region, we may also provide cookie consent or preference tools. Please note that disabling certain cookies may affect some website features.

5. Information Sharing and Third-Party Services

We do not sell personal information in the ordinary sense. However, we may share information with carefully selected third parties when needed to operate our business, support our services, or meet legal obligations.

• Service providers such as hosting companies, booking software providers, payment processors, analytics tools, email platforms, and IT support providers;
• Business partners where needed to deliver requested offerings, events, promotions, or collaborations;
• Professional advisors such as accountants, auditors, consultants, insurers, or legal counsel;
• Authorities or regulatory bodies when required by law, legal process, or valid official request;
• Parties involved in business transactions such as mergers, acquisitions, restructuring, or asset transfers.

Some third-party tools and platforms operate under their own privacy policies. We encourage you to review those policies when using linked services, external payment pages, or integrated platforms.

6. Data Storage and Protection

We take reasonable administrative, technical, and organizational steps designed to protect personal information from unauthorized access, disclosure, misuse, loss, or alteration.

These steps may include:

• Restricted access to personal information on a need-to-know basis;
• Secure systems, hosting environments, and service providers;
• Appropriate monitoring and internal data handling practices;
• Use of secure transmission methods where appropriate.

While we work hard to protect your information, no website, platform, or electronic storage system can be guaranteed to be fully secure. For that reason, we cannot guarantee absolute security.

7. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, manage relationships, maintain business records, resolve disputes, and meet legal or regulatory requirements.

Retention periods may vary depending on the nature of the information, the services involved, and the laws that apply. When information is no longer needed, we may delete, anonymize, or securely dispose of it in line with our internal practices.

8. Your Rights

Depending on where you live, you may have rights relating to your personal information. These rights may include the ability to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of certain personal information;
• Object to or request restriction of certain processing activities;
• Withdraw consent where our processing relies on consent;
• Request data portability where available under applicable law;
• Opt out of marketing emails at any time through the unsubscribe link or by contacting us directly.

If you would like to exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing certain requests, and some rights may be limited under applicable law.

9. Children’s Privacy

Our website and general online services are not intended for children under the age of 13, or under the minimum age required by local law, unless expressly stated otherwise.

We do not knowingly collect personal information from children without appropriate authorization where required. If you believe that a child has submitted personal information to us inappropriately, please contact us so we can review the matter and take appropriate steps.

10. Cross-Border Data Transfers

Because we serve users globally and may rely on service providers located in different countries, your personal information may be transferred to, stored in, or processed outside your country or region of residence.

Where applicable, we take reasonable steps to use appropriate safeguards and handle international data transfers in a manner consistent with relevant privacy requirements.

11. Updates to This Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes in our services, business practices, technology, or applicable legal requirements.

When we make updates, we will revise the “Effective Date” at the top of this page. If a change is material, we may also provide additional notice through our website or other suitable communication channels.

12. How to Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how your information is handled, please contact us:

• Company Name: AOC PILATES
• Email: info@aocfit.com
• Website / Services: our Pilates equipment wholesale, custom manufacturing, export services, and related website features
• Service Region: Global
• Business Address: Yang Dazhuang village, Ningjin County, Dezhou City, Shandong Province, China

We value open communication and will do our best to respond within a reasonable timeframe.